Posted on 03-07-2022 by Employer details A Banff Boutique Inn
Job details
Education: Secondary (high) school graduation certificate. or equivalent experience. Experience: No experience. Business Equipment and Computer Applications: Word processing software. Internet. Central reservation system (CRS). Computerized bookkeeping system. Work Setting: Hotel, motel, resort. Specific Skills: Take, cancel and change room reservations. Register arriving guests and assign rooms. Provide information on hotel facilities and services. Process guests’ departures, calculate charges and receive payments. Perform light housekeeping and cleaning duties. Investigate and resolve complaints and claims.
Balance cash and complete balance sheets, cash reports and related forms. Answer telephone and relay telephone calls and messages. Clerical duties (i.e. faxing, filing, photocopying). Provide general information about points of interest in the area. Follow emergency and safety procedures. Handle wake-up calls. Provide customer service. Assist clients/guests with special needs. Maintain an inventory of vacancies, reservations and room assignments. Transportation/Travel Information: Public transportation is available. Work Conditions and Physical Capabilities: Fast-paced environment. Work under pressure. Attention to detail.
Standing for extended periods. Work Location Information: Staff accommodation available. Personal Suitability: Initiative. Effective interpersonal skills. Flexibility. Team player. Excellent oral communication. Excellent written communication. Client focus. Dependability. Judgement. Reliability. Organized. Outgoing. Other benefits: On-site housing options. Free parking available. Learning/training paid by employer. Team building opportunities. Screening questions: Are you currently legally able to work in Canada?. Do you currently reside in proximity to the advertised location?. Are you willing to relocate for this position?. Are you currently a student?. What is the highest level of study you have completed?. Do you have previous experience in this field of employment?. Are you available for shift or on-call work?. Are you available for the advertised start date?.
Take, cancel and change room reservations; Register arriving guests and assign rooms; Provide information on hotel facilities and services; Process guests’ departures, calculate charges and receive payments; Perform light housekeeping and cleaning duties; Investigate and resolve complaints and claims; Balance cash and complete balance sheets, cash reports and related forms; Answer telephone and relay telephone calls and messages; Clerical duties (i.e. faxing, filing, photocopying); Provide general information about points of interest in the area; Follow emergency and safety procedures; Handle wake-up calls; Provide customer service; Assist clients/guests with special needs; Maintain an inventory of vacancies, reservations and room assignments
Business Equipment and Computer Applications
Word processing software; Internet; Central reservation system (CRS); Computerized bookkeeping system
Work Setting
Hotel, motel, resort
Transportation/Travel Information
Public transportation is available
Work Conditions and Physical Capabilities
Fast-paced environment; Work under pressure; Attention to detail; Standing for extended periods
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